SGS / TUV factory cnc machining parts molding manufacturers usa
We all know that the core of the quality management system is to meet customer needs. The customers here are divided into two aspects, one is the user customers outside the enterprise, and the other is the relevant departments within the enterprise. SGS / TUV factory cnc machining parts molding manufacturers usa
In the new era of quality management requirements, the quality management department has transformed from a supervision department to a service department. The definition of quality is not limited to product quality, but also includes management level, process execution degree, internal process discipline of the enterprise, etc. .
01Quality as a function of service
How can we meet customer needs?
This is discussed in two aspects: one situation is that the problem cannot be discovered by oneself, and the other situation is that one cannot solve the problem by oneself.
In the first case, the required service is the supervision and inspection function of quality itself.
The second situation is relatively complex and can be roughly divided into resource, method, and capability issues. SGS / TUV factory cnc machining parts molding manufacturers usa
- Resource issues,
Quality cannot be solved. The so-called service is to verify whether resources are insufficient and provide third-party evidence, but it cannot make resource allocation decisions.
- Methodological issues,
Quality can provide advisory services, the effect of which depends on the final action plan and execution ability of the executing unit.
- Capability issues,
It’s more troublesome. Can quality solve the problem of insufficient capabilities of other departments? What services can be provided?
In the actual production process, service is promoted in the quality department as a working style, but it cannot be regarded as a task. Quality can provide services, and the content of services is quality management.
The basic role of quality is the judge. Judges can provide judicial consultation, legal education, and make judgments in accordance with the law, but they cannot provide defense services, let alone be responsible for preventing illegal incidents from occurring.
This is an idea, but it is not an excuse to shirk responsibility. Clarifying one’s work scope, responsibilities and basic stance is for better teamwork, not to establish barriers between departments. SGS / TUV factory cnc machining parts molding manufacturers usa
Just like the quality department wants others to know that quality is manufactured, but the quality department cannot use it to explain why there are problems with the quality department.
Judging from the voices from all aspects, everyone still believes that quality serves production, but quality serves the brand and customers, supervises product performance, discovers problems, and verifies results.
The more important thing is to let relevant departments realize that quality is the result of their work, not the work content of the quality department. Quality is management, not processing.
Quality culture is about making people who do things responsible for the results. We can say that we let the quality department judge, investigate, and collect data. But it cannot be allowed to solve the so-called quality problems.
The Finance Department is responsible for financial-related management work. I wonder which company will hold the Finance Department responsible for losses and require them to formulate effective marketing plans, market strategies, production cost reduction, and quality cost control?
No department, one position, or one person has a single role. Even in the same situation, roles must be constantly changed as the communication deepens. SGS / TUV factory cnc machining parts molding manufacturers usa
From the perspective of value creation, quality and quality management are non-value-added activities. Who does it serve? What products does it offer?
The product provided by quality management is data, just like finance. These data are used to provide relevant departments to discover existing problems and for management to make judgments and decisions. The expectation for data is that it is objective and accurate. This is the meaning of the existence of the quality department.
02Quality as a function of management
The basic role of quality is management. There is no point in making the auxiliary functions better without the basic role.
Countless cases illustrate that if service is regarded as the main function, the quality management department will become the quality processing department. As quality managers, we must know what is the correct direction for career development, how to compromise with reality to ensure survival, and we must not abandon our martial arts.
Of course, many times we need to consider quality from a business perspective, but we must not decide quality from a business perspective. There is no contradiction between empathy and due diligence.
What is quality management? In the minds of many people, quality should be a management role. Quality management is a role that leads a team, listens to the opinions of each company, makes judgments, supervises implementation and confirms the results.
To give the most common example:
When a customer complains, the responsibility of quality is to confirm that the complaint is true, and then confirm the link where the problem may occur, and then convene a meeting with relevant units. At the meeting, the relevant departments will confirm that if the problem is a problem of their own department, it may occur. The key step is not to let quality engineers ask questions from department to department, but to let each department analyze itself and then investigate itself. SGS / TUV factory cnc machining parts molding manufacturers usa
The responsibility of quality should be to build such a team. With such a team, continuous improvement and defect prevention will naturally form.
Quality capabilities lie in hosting such meetings, not analyzing problems yourself. It is about soliciting opinions from other departments to jointly form a conclusion, which is a communication and leadership skill.
The way quality management works should be close to the financial department, standards, systems, records, and data.
The status of quality management must be detached and independent. Unfortunately, structurally speaking, quality is a function in the operation system, and operations must be responsible for benefits. As a result, it is destined to be unable to maintain a detached and independent status. Relying on the three major functional units has lost its decision-making power and is just a mere appearance.
The current quality department is of a consultative nature. If there is trouble, it will come to you for advice and then ask you to pay close attention to quality.
When you prescribe health care medicine, they say it’s good, important but not urgent, so we go around in circles at the original level.
03Quality, back to quality assurance
In fact, the essence of quality is not value-added. Quality is the police. With the progress of society, quality should be dispersed to other functions. Only in this way can we return to the fundamentals to ensure quality. SGS / TUV factory cnc machining parts molding manufacturers usa
From a product perspective:
Quality management in the future must transition from functionality to service.
From a management perspective:
Quality control functions were replaced by customer service and product engineers.
From an inspection perspective:
With the development of automated inspection technology, 100% synchronous inspection of the production process will increase significantly, and better provide data and monitoring effects for source improvement.
From a supply relationship perspective:
In the future, the focus of quality management personnel will shift to playing a role in all aspects of the entire supply chain.
It is similar to the current SQE, but the role has more advanced project management skills. They will work according to each designed and developed product and service project. SGS / TUV factory cnc machining parts molding manufacturers usa